Data Policy

Privacy Policy

This policy explains what personal information Cozy Toy collects, why we collect it, and how we protect customer data during shopping and payment workflows.

Last updated: June 2, 2026

Information We Collect

We collect customer name, email address, phone number, shipping address, billing details, order details, and support messages.
We may collect device, browser, analytics, and website usage information to improve performance and prevent misuse.
Payment information is processed by authorized payment gateway providers and is not stored in full by Cozy Toy.

How We Use Information

We use personal information to process orders, arrange delivery, send order updates, respond to support requests, and manage refunds.
We may use limited contact details to send service notifications, policy updates, and consent-based marketing messages.
We use website analytics to improve product discovery, checkout reliability, security, and customer experience.

Sharing of Information

We share required order information with courier partners, payment gateways, technology providers, and support tools.
We may share information when required by law, regulation, court order, tax authority, or lawful government request.
We do not sell customer personal information to third parties.

Data Security

We use reasonable technical and organizational safeguards to protect customer information.
Payment transactions are handled through secure payment gateway flows using enabled payment methods.
No online system can be guaranteed fully secure, but we work to reduce risk and respond promptly to reported issues.

Customer Rights

Customers may request access, correction, or deletion of eligible personal information by contacting support.
Customers may opt out of promotional communication while still receiving essential order and service updates.
Certain records may be retained where required for tax, legal, accounting, fraud prevention, or dispute resolution purposes.

Retention

Order, payment reference, shipping, and support records are retained as long as needed for business and legal purposes.
Marketing consent records are retained until the customer withdraws consent or the information is no longer needed.
Deleted account or order information may remain in backups for a limited period before routine removal.

Support and Grievance Contact

For payment, order, cancellation, refund, shipping, or privacy related questions, contact Cozy Toy at hello@cozytoy.com or +91 98765 43210. We aim to respond within one business day.