Delivery Policy

Shipping Policy

This policy explains Cozy Toy delivery coverage, dispatch timelines, shipping charges, tracking, and delivery support for customer orders.

Last updated: June 2, 2026

Shipping Coverage

We currently ship eligible Cozy Toy orders across serviceable locations in India.
Some remote or restricted pin codes may have limited courier availability or longer delivery timelines.
If an address is not serviceable, we will contact the customer to arrange an alternative address or refund.

Dispatch Timelines

Ready-stock products are usually packed and dispatched within 1 to 3 business days after successful payment.
Customized, gift-wrapped, or made-to-order items may require additional preparation time shown on the product or checkout page.
Orders placed on Sundays, public holidays, or courier non-working days are processed on the next business day.

Delivery Timelines

Standard delivery usually takes 3 to 7 business days after dispatch, depending on the destination pin code.
Delivery timelines are estimates and may vary due to weather, courier delays, local restrictions, or incorrect address details.
Customers receive order tracking details by email, SMS, or support message once the courier tracking number is available.

Shipping Charges

Shipping charges, if applicable, are displayed before payment confirmation at checkout.
Free shipping offers may apply above selected order values or during promotional periods.
Extra delivery charges may apply for reattempts, address correction, special handling, or remote-area serviceability where permitted.

Failed Delivery

Customers should keep the provided phone number active for delivery calls and OTP confirmation where required.
If delivery fails due to incorrect address, customer unavailability, or refused delivery, the order may be returned to us.
Refunds for returned undelivered orders may exclude shipping, handling, and payment gateway charges where applicable.

Damaged Packages

If a package arrives visibly damaged, customers should photograph the package before opening it.
Damage claims should be reported within 48 hours of delivery with photos, order ID, and a short description.
Approved claims may be resolved through replacement, refund, repair, or support credit depending on product condition.

Support and Grievance Contact

For payment, order, cancellation, refund, shipping, or privacy related questions, contact Cozy Toy at hello@cozytoy.com or +91 98765 43210. We aim to respond within one business day.