Legal Policy

Terms and Conditions

These terms explain how customers may use Cozy Toy, place orders, make payments, and request support for purchases made through our website.

Last updated: June 2, 2026

Use of Website

By using this website, you agree to provide accurate information while placing orders or contacting support.
Product images, colors, prices, offers, and availability may change without prior notice.
You must not misuse the website, attempt unauthorized access, or submit false order information.

Products and Pricing

Cozy Toy sells children playthings, soft toys, educational toys, gift bundles, and related accessories.
Prices are displayed in the selected currency and may include applicable taxes unless stated otherwise.
We may correct pricing, stock, or product detail errors before confirming dispatch.

Orders and Payments

Orders are confirmed only after successful payment authorization through the selected payment method.
Payment gateway services may include UPI, cards, wallets, net banking, or other enabled payment modes.
If payment is deducted but the order is not confirmed, contact support with the transaction details.

Customer Responsibilities

Customers must provide a complete delivery address, reachable phone number, and valid email address.
Any extra charges caused by incorrect delivery details or failed delivery attempts may be borne by the customer.
Customers should review product age guidance and safety information before purchase and use.

Limitation of Liability

Cozy Toy is not liable for delays caused by courier partners, payment processors, force majeure events, or incorrect customer details.
Our liability for an order is limited to the amount paid for the relevant product unless required otherwise by law.
Nothing in these terms limits customer rights available under applicable Indian consumer protection laws.

Policy Updates

We may update these terms to reflect operational, legal, product, or payment gateway changes.
The latest version published on this website applies to orders placed after the update date.
For questions about these terms, customers can contact our support team before placing an order.

Support and Grievance Contact

For payment, order, cancellation, refund, shipping, or privacy related questions, contact Cozy Toy at hello@cozytoy.com or +91 98765 43210. We aim to respond within one business day.